At the heart of Dana is a set of core capabilities that comprise people, processes and supporting systems. Operating in a number of different areas, Dana is able to engage with channel partners and resource specialists at any level. We have built a solid reputation for delivering real business value on all our consultancy engagements. Because of our commitment to training and development, our consultants are certified and experienced in their specialist fields.

We work with our customers to define business drivers, analyse business and technical requirements and deliver best practice, including ITIL processes and procedures. Our differentiator is a work packet approach to consulting, ensuring the customer gains value at each stage of a project, whilst keeping the overall vision in mind.

Our consulting organisation provide the following range of services to generate a wealth of benefits for your business:

• Return on investment evaluation

• Best practice implementation

• ITSM Product suite installation

• System design and specification

• Screen and database configuration

• Healthcheck and troubleshooting

• Customised reporting

• Data migration

• System upgrades