Our Approach 

Dana focuses on the design, delivery and support of IT infrastructure management solutions and services. We recognize that expertise is a prerequisite but real life experience is the differentiator. Our consultants have therefore a wealth of knowledge across the broad spectrum of IT service management, bringing experience from many blue chip organizations in banking, telecommunication, retail and law.

Having worked across many different vertical markets, Dana understands the intricate complexities of IT infrastructure management and has the expertise to deliver the necessary solutions and resourcing models to make the difference.

Our service delivery business model falls into three distinct categories including Solution Delivery, Consulting and Resourcing.

 Scoping

 In order understand our customer’s aims and specific requirements, we perform a comprehensive scoping exercise at the onset of each project. This exercise will identify the project deliverables and timescales and will document the roles and responsibilities for both Annex Solutions as well as our customer. 

 Project Initiation 

Project Initiation is the starting point of each project and brings together all the key people within the project. At this stage the high level documentation of the project is reviewed and we ensure the key objectives of the project remain valid. The project team is formally introduced at this point.

 Requirements Analysis

 We use our detailed ITIL knowledge and practical experience of our previous implementations to define and document our customer’s exact requirements from a Maximo deployment. This approach reduces the overall implementation timescales, whilst ultimately ensuring the solution precisely fits the customer’s business needs.

Planning and Design

 We recognise the success of the project is dependent on the involvement of the organisation sponsors throughout the implementation lifecycle. This is achieved by the planning and design phase, defining the organisation's specific functional and data requirements through a series of process based workshops. The workshops use the core service management processes, including Incident, Problem, Change, Asset and Configuration Management to identify the existing requirements and highlight operational enhancements that could be achieved by utilising Maximo functionality.

Deployment

 The deployment stage takes the decisions made in the planning and design phase and translates them into your Maximo solution. The deployment cycle will involve configuration and data migration before the functionality is tested by our customer against predefined acceptance criteria. The planning and partnership approach to defining the customers requirements ensure that the system truly reflects our customer’s needs. We will subsequently work closely with the customer project team to transition the system over to the production support teams.

 Going Live

 Systems continues its partnership approach to the implementation by being present on the organization's  Go-Live Day, so as to ensure that any queries or support is available at the customer's site.

 Post Implementation Review

 The completion of the project is formally reviewed at this stage, with the key project issues and successes highlighted and actioned. The implementation is subsequently signed off.